Privacy Policy
Last updated: July 22, 2025
At Heritage Africa Safaris, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us online, over the phone, by email, through WhatsApp, or in person.
1. Who We Are
Heritage Africa Safaris is a premium tour operator offering culturally immersive and luxury travel experiences across the African continent. This Privacy Policy applies to our website, social media, digital communications, contest/sweepstakes platforms, booking platforms, and customer support services.
2. Information We Collect
We may collect the following personal information:
Contact Details: Name, email, phone number, WhatsApp number, mailing address
Travel Preferences: Destination interests, dietary needs, travel companions
Payment Information: When making a booking (securely processed via third-party platforms)
Device and Usage Info: IP address, browser type, visit history, cookies, and interactions
Marketing Interactions: Emails opened, links clicked, messages sent via SMS/WhatsApp
Referral and Sweepstakes Activity: Entry points, referrals made, and reward progress
3. How We Use Your Information
We use your information to:
Process and manage bookings
Send updates and itineraries
Respond to questions and support requests
Provide trip reminders, travel tips, and personalized offers
Send marketing communications via email, SMS, WhatsApp, and phone (with your consent)
Improve our services and promotions, including sweepstakes and referral programs
Comply with legal and regulatory requirements
4. Consent to Communications
By providing your email, phone number, or WhatsApp contact, you consent to receive promotional and informational messages related to Heritage Africa Safaris offerings. Message and data rates may apply. You can opt out at any time by:
Clicking unsubscribe in emails
Replying STOP to SMS or WhatsApp
Contacting us directly at [insert contact email or phone]
Your consent is not a condition of purchase.
5. How We Share Information
We do not sell your personal data.
We may share your information with:
Service Providers (e.g., payment processors, email/SMS/WhatsApp platforms)
Travel Partners and Hotels (only to confirm your trip details)
Government Authorities if legally required
Marketing platforms for audience targeting (in anonymized or encrypted formats)
All third parties are required to respect your privacy and comply with applicable data laws.
6. Your Rights
Depending on your location, you may have the right to:
Request access to your personal data
Correct, update, or delete your data
Withdraw consent for communications
Request data portability (Canada/EU)
File a complaint with a data protection authority (EU, Canada, South Africa)
To make a request, email us at privacy@heritageafrica.com or contact your local data authority.
7. International Transfers
We may store and process your data outside your country of residence, including in the United States, Canada, and South Africa. We use appropriate safeguards to ensure your data remains protected across borders.
8. Data Security
We use industry-standard encryption, secure access controls, and regular system reviews to protect your personal information. However, no system is 100% secure, and we encourage you to use strong passwords and report any suspicious activity.
9. Data Retention
We retain your information only as long as necessary to fulfill the purposes listed above, unless a longer retention period is required by law.
10. Children’s Privacy
We do not knowingly collect information from individuals under 13 (or under 16 where applicable). If we learn we’ve collected data from a child without verified parental consent, we will delete it.
11. Updates to This Policy
We may update this Privacy Policy occasionally. The most recent version will always be posted on our website with the effective date at the top.
12. Contact Us
If you have any questions about this policy or your data, contact us:
Heritage Africa Safaris
📧 privacy@heritageafrica.com
🌍 www.heritageafrica.com